Issue 5, April 2010
SPEEDY RESPONSE FROM DBKL
KUALA LUMPUR : Kuala Lumpur city folks, now only have to remember one hotline number to make complaints or queries to Kuala Lumpur City Hall (DBKL) by calling toll-free number 1-800-88-3255. With the launch of the call centre DBKL will ensure that the complaints on various issues can be reverted back to the complainants in not later than three days.
The high-tech system uses the Integrated Public Agency Complaints Monitoring System (Sistem Pemantauan Aduan Agensi Awam Bersepadu) or i-SPAAA, allows DBKL to monitor all the complaints received and address them effectively. Operators work round-the-clock and speak in Bahasa Malaysia, English, Mandarin and Tamil. This system will also enable the public to check the status of their complaints electronically. Although the call centre is still in its infancy, it has received more than 2,000 calls from the public since its launch on 4 January 2010. MORE TRANSPARENT AND ACCOUNTABLE PROCUREMENT PROCESSKUALA LUMPUR : The Ministry of Finance has imposed the requirement for signing Integrity Pacts (IPs) to all government agencies in their procurement processes. The implementation of the changes will make the procurement process more transparent and accountable. This initiative allows compliance of integrity and responsibilities for all parties including the buyer and all suppliers of goods and services. Stiff penalties for violations, such as termination of contract, forfeiture of performance bond and blacklisting, are laid out clearly. This proper and rigorous implementation of the changes in government procurement will build public confidence in the government and curb corruption.
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